We roasted Chanel's new campaign: bigger deals, no discounts
You send the proposal. Two days later the reply lands: "Love it. Can you do better on the price?"
The usual move is to shave 15%. Then 20. The deal closes, just smaller than the one you pictured on the call. And now you need more deals of that size to hit the same target. 🐯
Now picture a brand that sells a tweed suit and never argues about the number.
Chanel just released its Fall-Winter 2026 campaign. There's no price in it. No "limited offer", no countdown, no "last chance". And the house has a habit of moving prices up, not down: back in 2021 its finance chief described a policy of reviewing prices worldwide twice a year.
So we roasted the campaign with the Yes Chemistry, our model for which feeling a buyer needs, in which order. What Chanel nails will help your pricing. Where Chanel stays silent would sink a B2B deal. 🐬
The campaign in 30 seconds
- The collection: Matthieu Blazy's Fall-Winter 2026 for Chanel. The suit takes centre stage, tweed gets looser and more tactile, with pastels and floral details.
- The set: Gabrielle Chanel's own apartment at 31 rue Cambon, Paris.
- The team: photos by Julien Martinez Leclerc, a short film by Stuart Winecoff that turns the address into a full house (eleven models moving through her rooms).
- The idea: metamorphosis. Chanel frames the season with Gabrielle Chanel's own line: "Be a caterpillar by day and a butterfly by night."
- When: the first press coverage landed on September 20, 2026.
The roast: Chanel on the Yes Chemistry
Quick refresher. Five feelings, one order. Dopamine (wanting) first. Cortisol (the sting of what you'd lose) second, in a small dose. Serotonin (calm confidence) when the price shows up. Oxytocin (belonging) holds it all together.
Fair warning: a brand film isn't a sales call. Nobody expects a tweed jacket to ask about your quarter. We score it anyway, because the order of feelings decides every yes, on a runway or on Zoom. 🌴
| Moment | Score | Evidence |
|---|---|---|
| C1 Seen | 1 | Opens in Chanel's world (her apartment, her quote), not the viewer's. For a fan of the house, that IS their world. For everyone else, a gorgeous museum. |
| C2 Rabbit hole | 1 | One idea, gone deep: metamorphosis. But it's the brand's idea, not the viewer's problem. |
| C3 Stakes | 1 | "Butterfly by night" hints at who you become after six. Hinted, never made personal. |
| C4 Cost | 0 | Nothing shows what staying a caterpillar costs you. Luxury can afford that. A B2B deal can't (more below). |
| C5 Picture of the result | 2 | The whole campaign is the picture: you, in that suit, in that room. Peak wanting. |
| C6 Offer after pain, with proof | 1 | No price, no begging, and the proof is the founder's apartment itself. Calm as a Sunday morning. But there's no pain for the price to sit next to. |
| C7 Belonging + one move | 2 | A full house in the founder's home is an invitation into the family. And the site points to one move: the boutique. |
| Total | 8/14 | FRIENDLY BUT FLAT (as a sales conversation; as a brand film, stunning) |
Red flags: none of the classic ones. No fake urgency. No price before pain. Just one missing moment: the cost. 🐯
What Chanel nails (steal this)
1. Calm at the price moment. The campaign never mentions money. It doesn't defend the number, explain it or apologise for it. That calm is serotonin, and it's a signal. The seller who argues about price is the one expecting a fight.
2. Belonging before buying. You're not shown a product on a white background. You're shown into someone's home. Oxytocin before the till.
3. Scarcity that's real. There is one 31 rue Cambon and one Gabrielle Chanel. Nobody can copy that apartment. No timer needed, because the scarcity is a fact, not a tactic.
Compare that with the old B2B habit: "Only 3 spots left this quarter" when everyone can tell there are 30. That's made-up cortisol, and buyers smell it from the subject line. 🐬
Where "say nothing" would kill your deal
Chanel can stay quiet about cost because the person buying a suit rarely has to defend it in a budget meeting. Wanting it is the whole case.
Your buyer sits in a different room. They have to carry your number to a CFO, a partner or a board, and defend it. If they never said out loud what the problem costs them, your price sits alone on the page. Alone, every price looks big. That's when "can you do better?" shows up.
Two moments the campaign skips that your call can't:
- The rabbit hole. Chanel never asks the viewer anything. On a sales call, Step 2 (Frustration) is where the buyer opens up: "What's the frustration? What have you already tried?" Skip it and you're presenting into silence.
- The cost, in the buyer's words. Step 4 (Cost of Inaction): "What happens if you do nothing?" The buyer says it, ideally with a number. Then you stay quiet and let it land.
Only then Step 6 (Investment): time, people, then money. Now your price sits next to their number. Picture it: they've just said the problem costs them two lost deals a quarter, and your fee reads like a fraction of that. Same deal, bigger size, nothing shaved off. That's pricing power, and it's what control of the sales conversation sounds like. 🌴
How we'd fix the campaign
Fix 1: give the caterpillar one scene. Our rewrite, not Chanel's: open at 6pm on a Tuesday. A woman in her day uniform, the third meeting running long, the dinner she's about to cancel. Then the jacket. The butterfly lands harder after you've felt the caterpillar. A small dose of cortisol before the reward.
Fix 2: one story through the house. Our rewrite: follow one woman from the 9am meeting to the 9pm table, room by room through rue Cambon. A full house feels like a party. One person's evening is a story you can step into.
Fix 3: end on one sentence. Our rewrite, as the last card: "By day, the meeting. By night, you. Book your fitting." One feeling, one move.
The same mistake in your sales
Open your last proposal. Page one: about us. Page four: the price. Anywhere: the buyer's own number for what doing nothing costs?
If it's missing, you sent a Chanel campaign. Beautiful. Silent where it counts. Minus the century of mythology doing the selling for you.
Same on the homepage that says "Book a call to discuss pricing". Same on the demo where your new salesperson shows every feature and saves the price for the last slide. It leaves a bitter taste for the buyer, and a smaller deal for you.
The fix is the order. Step 2, the rabbit hole. Step 4, the buyer names the cost. Step 6, your price, next to their number. Calm like Chanel. Specific, unlike Chanel. 🐯
Your one move this week
Take your last proposal (or your homepage) and run /yes-chemistry copy on it. It's a free Claude Code skill: github.com/SimonTheSalesBooster/yes-chemistry. It scores the same seven moments and rewrites the parts where the order broke.
Then on your next call, before any number, ask: "What happens if this stays exactly the way it is for six more months?" And wait. Let the quiet do the work. 🐬
That calm is a big part of the Sprintlife: control in the conversation, no chasing, evenings back.
Want us to roast your messaging next? Bring your homepage or your last proposal.
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Happy hunting.
Simon & The Sprinters 🐬⚡️🐆
Lead your next deal, first call to signature. 🌴
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